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Application for an adjustment of the late delivery

You work in a flower shop. Your client complained that the had received some blurbs and flowers too late for decorating a nuptial house. Write an adjustment letter to the client.


August 18, 2020

Mrs Hena Kabir
Managing Director,
Surovi Flowers Ltd.
40/C, Purana Paltan, Dhaka.

Subject : An adjustment of the late delivery.

Dear Mrs Kabir,
I was very disappointed to read your letter of August 15 dealing with the late delivery of some blurbs and flowers. As someone who values your business, I have already put a plan in motion to fix the problem. You will be happy to learn that we will deduct 20 percent of the bill for the inconvenience.

Now, I want to assure you that there will be no such problem in future. Please don’t forget to visit us for anything you need at any time.

Thank you for your patience.
Sincerely yours

Rumana Akhtar Rumi
Manager
Sun Flowers Ltd.
Nikunja-2, Khilkhet, Dhaka

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